Help and support
Step-by-step guides for the things families set up most, and how to reach us if you're stuck. We're a small family business and read every message.
Getting started
Get in touch
Email [email protected]. We usually answer within a day or two. Tell us what you were doing, on which device, and what you expected to happen, and a screenshot helps.
Common questions
I forgot my password
Use "Forgot your password?" on the log in page, and we'll email you a link to set a new one.
I forgot the parent PIN
When Settings asks for the PIN, choose "Forgot the PIN? Use your password" and sign in with your password instead. You can then set a new PIN.
How do I add my partner or the kids?
On the Family page, choose Add a person. For another adult, then choose Invite to sign in and they'll get an email. Kids get a profile, with their own colour, routines and stars, but no login.
How do I set up the kitchen screen?
On a tablet by the kitchen, open https://fridgedoor.ca/kitchen/pair. Then, signed in on your phone, choose "Pair a kitchen screen" on the Family page and enter the 6-digit code it shows. The full setup guide covers keeping it on screen and choosing a stand.
How do I get reminders on my phone?
Sign in to the Fridge Door app, or add the website to your home screen, then turn reminders on in Settings › Notifications. Each phone is set up on its own.
How do I subscribe, change my card or cancel?
On the website, in Settings › Subscription. Cancelling stops the next renewal, and you keep everything until the end of the year you've paid for. See the terms for the details.
How do I get a copy of everything?
Settings › Household › Download your data gives you a ZIP of your recipes, plans, lists, calendar, tasks and photos.
How do I delete my account?
In Settings › Delete account, on the website or in the app. Another adult deleting theirs just leaves the family. The owner deleting theirs deletes the whole household, cancels the subscription, and can't be undone, so download your data first if you want it. If you can't sign in any more, email us from the account's address and we'll delete it for you.
How we handle your family's data is on the privacy page.